Clear Answers. Confident Staff. Better Customer Experience.
If you run a business that serves the public, you are going to encounter service dogs. The question is not if, but when.
Most businesses are not struggling because they do not care. They are struggling because they are unsure what is allowed, what is required, and what to do in the moment.
That uncertainty creates risk. It leads to awkward interactions, frustrated customers, and in some cases, serious legal exposure.
At Alaska Dog Works, we help businesses remove that uncertainty.
Service dog access is not just a policy issue. It is a real-world interaction that your staff has to handle correctly, in real time, often under pressure.
There is also a growing problem. Many businesses are seeing an increase in pets being misrepresented as service dogs. Your team needs to know how to respond appropriately without escalating the situation or violating the law.
Our consulting gives your staff clarity, confidence, and a repeatable approach they can use every day.
We focus on practical, real-world application, not theory.
Our service dog consulting and training programs are designed to answer the exact questions your team is already asking.
Your staff will learn how to properly identify and respond to service dog teams in your business. They will understand what service dogs are trained to do and how they differ from other working or companion animals.
We also cover how to communicate professionally with customers, how to avoid common mistakes, and how to create a welcoming environment without putting your business at risk.
This includes a clear breakdown of how service dog access applies to your business operations, along with practical etiquette and communication strategies.
When your team understands service dog access, everything improves.
Your staff becomes more confident and consistent in how they respond to situations. Customers feel respected and supported. Your business reduces the risk of complaints, negative reviews, and legal issues.
There is also a business case that is often overlooked. Individuals with disabilities represent significant purchasing power. When your business is accessible and welcoming, you are not just compliant, you are competitive.
This is not a generic webinar or a checklist downloaded from the internet.
Michele Forto and the Alaska Dog Works team bring more than 15 years of service dog training experience into your business environment. That means your team learns from people who work with service dogs every day.
Whenever possible, we include live demonstrations with a service dog team. This allows your staff to see exactly how proper interactions should look and feel.
That level of experience is what turns knowledge into confidence.
We offer flexible consulting and training options based on your needs, your team size, and your schedule.
This option is ideal for business owners, managers, or leadership teams who need clear answers quickly.
We provide one-on-one consulting either in person or virtually. You will receive direct guidance on your specific situation along with supporting materials you can use internally.
This is our most popular option for businesses that want to train their entire team.
We come to your location and deliver a customized training session tailored to your business. This includes education, real-world scenarios, and when possible, a live service dog interaction demonstration.
Your staff leaves with practical skills they can use immediately.
For teams that need flexibility, we offer structured virtual training sessions.
These are ideal for multi-location businesses or organizations with rotating staff who need consistent training.
Most businesses come to us with the same concerns.
They want to know what laws apply to their business and what they are required to do. They want to understand how to tell the difference between a service dog and a pet without overstepping.
They ask how to handle disruptive animals, what they can legally say to customers, and whether policies like “no pets” still apply.
We address all of these questions directly, with clear, practical guidance your team can actually use.
We are service dog trainers and business operators. We provide technical, experience-based guidance on service dog behavior, training, and real-world access situations.
We do not provide legal advice. For specific legal concerns, we always recommend consulting with a qualified attorney.
Our service dog consulting is designed for any business that serves the public, including:
If your staff interacts with customers, this training applies to you.
We are based in Alaska and work with businesses across the state, including Anchorage, Wasilla, Palmer, Eagle River, and beyond.
We also provide virtual consulting nationwide for businesses that need expert guidance on service dog access and staff training.
If your team has questions, now is the time to get clear answers.
Do not wait until a situation goes wrong.
Schedule a consultation with Alaska Dog Works and give your staff the confidence to handle service dog interactions the right way.
Book your consultation today and take the guesswork out of service dog access.
